Support CRM

1. Goal

It was necessary to develop a system for support services, which provides quick and convenient communication with clients. This system should have a fast interface and allow to view requested updates in real-time.
System Requirements:
- Operators should be given the opportunity to handle requests sent by the client.
- The system should automatically handle email answers from support service workers.
- Ability to view statistics, both operator's work, and theme requests.

We have used in the project the following technologies:
  • Ajax
  • AngularJS
  • CSS
  • Express 3.0
  • HTML
  • JavaScript
  • jQuery
  • jQuery UI
  • JS custom scripts
  • JSON
  • MySQL
  • NodeJS
  • PHP
  • RestApi
  • SMS gateway
  • Socket.IO library
  • Sphinx Search Server
  • Yii Framework

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Infrastructure CMS Enterprise Custom CRM